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Refund Policy

We understand that sometimes things do not go as planned and you may need to request a refund for your book order. This policy outlines the scenarios under which we offer refunds and the steps you need to take to initiate the process.

Eligible scenarios for refunds:

  • Damaged/Defective Books: If you receive a book that is damaged or defective upon arrival, you are eligible for a full refund. To initiate the refund process, please contact us within 3 days of receiving your order and provide clear photographic evidence of the damage or defect.

  • Wrong Invoice Amount: If you believe the invoice amount for your order is incorrect, please contact us as soon as possible. We will verify the discrepancy and issue a refund for the difference if applicable.

  • Wrong Books Sent: If you receive books that are different from what you ordered, please contact us immediately. We will arrange for the return of the incorrect books and send you the correct ones at no additional cost. You can choose a full refund instead if you prefer.

General Guidelines:

  • Refunds will be issued to the original payment method used for the purchase.

  • We reserve the right to request additional information or verification before issuing a refund.

  • We may deny a refund request if the issue is deemed to be the result of customer negligence or misuse.

How to Request a Refund:

  1. Contact our customer service team via / 9433075550 within the specified timeframe for each scenario.

  2. Provide your order number, a brief description of the issue, and any supporting evidence (photos for damaged books).

  3. Our team will review your request and respond promptly with further instructions. If approved, refund will be processed within 5 business days from the date of approval and credited to payment source account.

We are committed to providing excellent customer service and resolving any issues to your satisfaction. If you have any questions about our refund policy, please do not hesitate to contact us.

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